LUCY

Operations Manager

Lucy has always been passionate about the hair and beauty industry and originally started her career as a colour technician, before realizing her ambition lay in customer care and the operational side of the business. Transitioning to a front of house role, Lucy worked her way up to a managerial position at a premium salon in the City before joining the Jo Hansford Mayfair team as Head Receptionist in 2019.

Lucy’s main focus is always on the clients experience in every part of their salon journey, and her continued commitment to offering the highest level of customer care.

Her friendly disposition and positive energy ensures she is always on hand to help as well as being instrumental in the organisation of the business alongside Jo and Joanna.