Everything, beautifully considered.
From colour and styling to beauty, makeup and special occasions, we have gathered the details that may be helpful before your visit to Jo Hansford Mayfair.
Appointments & consultations
Should I arrange a consultation before my first colour appointment?
For new colour clients, we recommend beginning with a consultation. It allows us to understand your hair, colour history, lifestyle and aspirations before creating a bespoke plan around you.
What should I bring to my consultation?
Reference images are always welcome, including examples of colours or styles you love and those you would prefer to avoid. Please also share as much information as possible about previous salon colour, home colour and chemical treatments.
How do I secure my first salon appointment?
For first appointments, our reception team will confirm any deposit required when arranging your visit. Makeup appointments require a 50% deposit for both new and existing clients.
What is your cancellation policy?
We operate a 24-hour 50% cancellation policy and reserve the right to charge 100% of the appointment value for cancellations made within 24 hours of the booked appointment time.
Colour expertise
How is my bespoke colour created?
Our colourists consider your complexion, eyes, natural colouring, hair texture and condition together with your personal style and lifestyle. Every detail informs a result that feels individual to you.
What is the difference between balayage and highlights?
Highlights generally offer greater precision and brightness, while balayage can create a softer, more effortless transition through the hair. Your colourist will recommend the technique, or combination of techniques, best suited to your desired result.
Do you offer colour correction and grey blending?
Yes. Colour correction and grey blending are specialist areas at Jo Hansford. We begin with a thorough consultation and, where needed, may recommend a journey over several appointments to protect the condition and integrity of your hair.
Can you colour hair that has previously been coloured at home?
In many cases, yes. Home colour can affect how hair responds to subsequent services, so a complete colour history is important. Preliminary testing may be recommended before your colourist advises on the most appropriate way forward.
Cutting, styling & hair care
May I book cutting or styling without having colour?
Of course. Our styling team welcomes clients for haircuts, blow-dries, up-dos and occasion styling independently of colour services.
Do you work with different hair types and textures?
Yes. Our stylists and colourists work with a wide variety of hair types and textures, tailoring every service to the natural character, movement and condition of your hair.
Do you offer hair extensions, keratin treatments and in-salon hair treatments?
Yes. We offer individually tailored hair extensions, keratin services and professional treatments including Olaplex, K18, Kerastase Premiere, Fusio-Dose and Metal Detox. Your stylist or colourist can recommend the most suitable option for your hair.
Can I arrange an at-home styling appointment?
Yes. At-home and out-of-salon styling can be arranged. Please speak with reception so we can discuss your location, timings and requirements.
Beauty & skin
What beauty treatments are available at Jo Hansford?
Our Mayfair beauty rooms offer a curated range of treatments including facials and advanced skincare, massage, reflexology, manicures and pedicures, waxing, IPL hair removal, skin tightening, body contouring and aesthetics.
Can I book beauty treatments alongside my hair appointment?
Yes. Our beauty services are designed to sit seamlessly alongside your hair appointments, allowing you to coordinate several treatments in one visit. Reception can help plan the timing for you.
Do you offer facials and advanced skin treatments?
Yes. Treatments include personalised and signature facials as well as advanced options such as LED light therapy, IPL, radio-frequency skin tightening and selected medical-aesthetic treatments. Suitability depends on your skin and the treatment selected.
Do you offer massage, reflexology and nail services?
Yes. Our beauty offering includes massage, aromatherapy massage, reflexology, manicures, pedicures and longer-wearing nail options, all available by appointment.
Makeup
Do you offer makeup appointments?
Yes. We work with some of London's finest freelance makeup artists for beautifully considered makeup, whether you are looking for natural polish, evening glamour or a look created for a special occasion.
How much does a makeup appointment cost?
Makeup appointments start from £225. Final pricing may vary according to the artist, location and requirements of your booking.
Do makeup appointments need to be booked in advance?
Yes. As our makeup artists work with us on a freelance basis, appointments require pre-booking. We recommend arranging special-occasion and weekend appointments as early as possible.
Is a deposit required for makeup?
Yes. A 50% deposit is required for every makeup appointment, including both new and existing Jo Hansford clients.
Can I book hair and makeup together?
Absolutely. Reception can coordinate your hair and makeup appointments so your timings work smoothly and your overall look feels considered as one.
Weddings & occasions
Do you offer wedding hair and makeup?
Yes, we can help coordinate bridal hair and makeup, as well as selected beauty appointments, to create a complete and carefully planned wedding experience.
Can your makeup artists travel to my venue or home?
Yes. Wedding and other out-of-salon makeup services can be arranged. Please share your date, location, timings and party size with reception so the appropriate artist and quotation can be organised.
Can you look after my bridal party too?
Certainly. Hair, makeup and beauty services can be coordinated for members of your wedding party. Availability and pricing are arranged according to the size of the party, location and schedule for the day.
How far ahead should I plan my wedding appointments?
We recommend beginning your bridal planning around 6-12 months in advance, particularly if you would like to coordinate colour, styling, makeup and beauty services. Starting early also allows time for trials and any gradual hair-colour or condition work before the day.
Planning your visit
Where is Jo Hansford Mayfair?
You will find us at 48 South Audley Street, Mayfair, London W1K 2QB.
Can your team recommend the right colourist, stylist or beauty expert?
Of course, please tell our reception team what you would like to achieve and we will be delighted to recommend the Jo Hansford expert we feel is best suited to you.
Can several appointments be coordinated in one visit?
Yes, where availability allows, we can coordinate hair, beauty and makeup appointments to make your visit as seamless as possible. Let reception know everything you would like to arrange when booking.